Answers for Frequent Questions
Can I work out at any Workout Anytime club location?
Yes, one of the best things about a Workout Anytime membership is that you can work out at any of our locations across the country, whether you’re traveling for business, on vacation, or just want to try new facilities. At Workout Anytime, we believe that when you become a member of your home club, you become a member of every one of our clubs. It’s called our Reciprocity Policy, and one of the things that makes Workout Anytime unique in the industry.
Some restrictions may apply
What does a home club location mean?
Your home club is the specific physical location of a location where you initially enrolled for a membership.
How do I cancel my membership?
All of our clubs are individually owned and operated, so the actual cancellation process may vary from state to state. Please review your membership agreement for specifics or call your home club for the cancellation process for your location.
I’m traveling or just suffered an injury and can’t workout. Can I freeze my membership?
Yes, you can freeze your membership for up to 90 days:
- Once in a 12 month period
- There is a $5/month fee during the freeze period
- Account must be current on all payments prior to freeze to begin
- Exceptions are medical reason with doctor’s note, military leave, mission trip
If I have an issue at the club, who can help me?
It is best to discuss any issue that you have at the club with the manager or owner of that location. They will be the best point of contact for further conversation and work toward resolution.
If I lose my key tag, can I get a replacement?
Yes, a replacement can be obtained at your home club for $5. With the Workout Anytime App, you can also store a virtual copy of your key tag for club check-in.
Why do I need to have a photo on file at the club?
Member photos are required for identification purposes. These are not shared or accessible to anyone publicly.
Can I use the tanning beds after staffed hours?
No, this premium feature is not available after staffed hours for safety reasons.
Are there any Premium features available after staffed hours?
Yes, most clubs have the ability to offer HydroMassage after staffed hours for Premium members.
Can I upgrade from a Basic to Premium membership?
Absolutely! We encourage upgrades to take advantage of our Premium amenities which are a great value for the price.
Can I downgrade from Premium to Basic membership?
Downgrading to a Basic membership is quick and easy. Depending on the time you purchased your membership, a downgrade fee may apply. Check with your home club for more details.
We Stand By Our Values
We offer affordable fitness with high-quality equipment whenever you want it. Fitness that fits your life means there’s no excuse, just results.
Attitude
We drive a positive culture of confidence and enthusiasm by doing the right thing for all our members, partners, and staff.
Care
We provide our members, partners and staff with an environment that is welcoming and respectful of each individual.
Excellence
We are committed to the success of our members and partners through the expertise and dedication of our team.
